Reference

Terms That Govern Your 68bd Account

These terms set out what you agree to when you open and use a 68bd account — covering deposits via bKash, Nagad or Rocket, how your account is managed, and what applies under your local law.

Account eligibilitybKash, Nagad, Rocket paymentsBangladesh-region accessAccount security rulesHow to contact us
68bd Terms That Govern Your 68bd Account
TERMS CONTACT

Questions About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, reach our support team through the channels below. For payment disputes involving bKash, Nagad or Rocket, have your transaction reference ready before you get in touch.

Live Chat Reach us directly through the chat window in your account dashboard. Available during our standard support hours for account and terms queries.
Email Support Send detailed terms or payment questions to our support address. We aim to respond within one business day for account-related matters.
Help Centre Our help centre covers common terms questions — account eligibility, payment rules, and what to do if your bKash or Nagad transaction needs review.
HOW WE OPERATE

How 68bd Handles Your Account

We built these practices around the way Bangladesh accounts actually work — mobile-first, wallet-driven, and accessed mostly on a phone. Here is what that means in practice for your account security and data.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. We do not store your bKash or Nagad PIN — those stay inside your wallet app.

Data Retention

We keep account and transaction records for as long as required by applicable rules in your region. You can request a summary of your account data by contacting support.

Payment Verification

Withdrawals are matched against the wallet used to deposit — bKash to bKash, Nagad to Nagad, Rocket to Rocket. This step protects your funds and is completed before any payout is released.

Requesting Changes

To update your registered mobile number or wallet details, contact support with your account ID and the new information. Changes take effect after identity confirmation.

Common Questions on These Terms

These are the questions we hear most often about account rules, payment terms, and eligibility. If yours is not here, live chat is the quickest way to get a direct answer.

Eligibility depends on your local law and the regions where 68bd is available. It is your responsibility to confirm that accessing the platform is permitted under the laws that apply to you.

No. Your deposit wallet must be registered in your own name. Deposits from a third-party bKash, Nagad or Rocket account breach our payment terms and may result in funds being held pending review.

Depending on the nature of the breach, we may suspend or close your account. Any funds held at the time will be reviewed in line with our payment verification process before a decision is made.

Contact our support team with your account ID and a written request. We will provide a summary of the personal and transaction data we hold, in line with applicable rules for your region.

We notify you through your registered account before any material update takes effect. Continuing to use your account after the effective date means you accept the updated terms.

Withdrawals go through a wallet-matching verification step. If your Rocket withdrawal is taking longer than expected, contact support with your transaction reference and we will check the status directly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.